Terms and Conditions of Use

The service may offer subscriptions that automatically renew. Please read these Terms and Conditions of Use carefully before starting a trial or completing a purchase for auto-renewing subscription service. To avoid being charged you must affirmatively cancel a subscription or a trial at least 24 hours before the end of the trial or the current subscription period. You may cancel at any time through your Account Settings page or by emailing support@cacaodocs.com.

If you are unsure how to cancel a subscription or a trial, please visit our Refund Policy. Refund Policy.

LEGAL ENTITY

The Service is operated by Design Cacao LLC.

Our registered address is:
8 The Green, Ste 16738, Dover, DE, 19901

1. ACCEPTANCE OF TERMS

Your access and use of the Service constitutes your agreement to be bound by these Terms, which establish a legally binding contractual relationship between you and Cacao Docs. For this reason, PLEASE READ THE TERMS CAREFULLY BEFORE USING THE SERVICE.

Please review also our Privacy Policy. The terms of the Privacy Policy and other supplemental terms, policies or documents that may be posted on the Service from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason. Privacy Policy.

Any translation from English version is provided for your convenience only. In the event of any difference in meaning or interpretation between the English language version of these Terms and any translation, the English language version will prevail. The original English text shall be the sole legally binding version.

Unless otherwise expressly provided herein, we will alert you about any changes by updating the "Last updated" date of these Terms and you waive any right to receive specific notice of each such change.

THESE TERMS CONTAIN IMPORTANT DISCLAIMERS (SECTION 2), DISCLAIMERS OF WARRANTIES (SECTION 8), LIMITATION OF LIABILITY (SECTION 9), INDEMNIFICATION (SECTION 10), AS WELL AS PROVISIONS THAT WAIVE YOUR RIGHT TO A JURY TRIAL, RIGHT TO A COURT HEARING AND RIGHT TO PARTICIPATE IN A CLASS ACTION (ARBITRATION AND CLASS ACTION WAIVER). UNLESS YOU OPT OUT WITHIN 30 DAYS OF FIRST USE OF OUR SERVICE AS PROVIDED FOR IN SECTION 14, ARBITRATION IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES AND IS MANDATORY EXCEPT AS SPECIFIED BELOW IN SECTION 14.

IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, OR IF YOU ARE NOT ELIGIBLE OR AUTHORIZED TO BE BOUND BY THESE TERMS, THEN DO NOT ACCESS OR USE THE WEBSITE AND THE SERVICE.

2. IMPORTANT DISCLAIMERS

WE MAKE NO GUARANTEES THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS, (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, OR (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS OR WILL PROVIDE ANY BENEFIT.

3. ACCOUNT REGISTRATION

In order to use certain features of the Service, you may need to register an account ("Account") and provide certain information about yourself as prompted by the registration form.

If you register an Account, you represent and warrant to Cacao Docs that: (i) all required registration information you submit is truthful and accurate; (ii) you will maintain the accuracy of such information; and (iii) your use of the Service does not violate any applicable law or regulation or these Terms. Otherwise, the Service may not operate correctly, and we may not be able to contact you with important notices.

You must be at least 16 years old to use the Service. If you are between 16 and 18 years old (or the age of majority in your jurisdiction, if higher), you may only use the Service with the permission and supervision of your parent or legal guardian, who must agree to these Terms on your behalf.

You represent and warrant that: (i) You are at least 16 years old; (ii) If you are between 16 and 18 (or under the age of majority in your jurisdiction), your parent or legal guardian has reviewed and agreed to these Terms and supervises your use; and (iii) All registration information you provide is accurate and truthful.

Cacao Docs reserves the right to suspend or terminate your Account, or your access to the Service, with or without notice to you, in the event that you breach these Terms.

You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify Cacao Docs of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. Cacao Docs cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

4. ACCEPTABLE USE

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not upload, submit, or otherwise make available through the Service any content that:

  • Is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
  • Infringes any patent, trademark, trade secret, copyright, or other intellectual property or proprietary right of any third party
  • Contains any malicious code, virus, trojan horse, worm, spyware, ransomware, or any other harmful or destructive software or data
  • Violates the privacy or publicity rights of any third party, including uploading documents containing personal information of others without their consent
  • Is fraudulent or involves the sale of counterfeit or stolen items
  • Violates any applicable local, state, national, or international law or regulation

Cacao Docs reserves the right, in its sole discretion, to investigate any activity that may violate these Terms, and to take any action it deems appropriate, including but not limited to terminating your Account, reporting to law enforcement authorities, and pursuing civil remedies for any damages caused.

5. USER CONTENT

You retain all ownership rights in and to the PDF files and other documents you upload to the Service ("User Content"). By uploading User Content, you grant Cacao Docs a limited, non-exclusive, royalty-free license to process your User Content solely for the purpose of providing the Service to you (e.g., conversion, translation, editing). This license terminates when your User Content is deleted from our systems.

Cacao Docs IS NOT A DOCUMENT STORAGE SERVICE. The Service is designed for real-time processing of PDF files and other documents. All uploaded files and processed outputs are automatically and permanently deleted from our servers within twenty-four (24) hours after your file upload completes, with all copies permanently destroyed from all systems, including disaster-recovery backups, within forty-eight (48) hours of upload completion. You acknowledge and agree that Cacao Docs has no obligation to retain, store, or make available any User Content after processing.

YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUP COPIES OF ALL USER CONTENT. Cacao Docs shall not be liable for any loss, corruption, or destruction of User Content, whether resulting from system failures, scheduled deletions, security incidents, or any other cause. You expressly waive any and all claims against Cacao Docs related to the loss or unavailability of User Content.

Cacao Docs does not review, monitor, or endorse User Content. You represent and warrant that you have all necessary rights, licenses, and permissions to upload and process your User Content through the Service, and that such use does not infringe the rights of any third party.

6. SERVICE

When you use the Service, you represent and warrant to Cacao Docs that: (i) all required information you submit is truthful and accurate; (ii) your use of the Service does not violate any applicable law or regulation or these Terms.

Cacao Docs reserves the right to suspend or terminate your use of Service, or your access to the Service, in the event that you breach these Terms.

The Service may be modified, updated, interrupted or suspended at any time without notice to you or our liability.

You are solely responsible for obtaining the equipment and telecommunication services necessary to access the Service, and all fees associated therewith (such as computing devices and Internet service provider and airtime charges).

We retain the right to implement any changes to the Service (whether to free or paid features) at any time, with or without notice. You acknowledge that a variety of Cacao Docs's actions may impair or prevent you from accessing the Service at certain times and/or in the same way, for limited periods or permanently, and agree that Cacao Docs has no responsibility or liability as a result of any such actions or results, including, without limitation, for the deletion of, or failure to make available to you, any content or services.

Your access to and use of the Service is at your own risk. To the extent permitted by law, Cacao Docs will have no responsibility for any harm to your computing system, loss of data, or other harm to you or any third party, including, without limitation, any bodily harm, that results from your access to or use of the Service, or reliance on any information or advice.

Cacao Docs has no obligation to provide you with customer support of any kind. However, Cacao Docs may provide you with customer support from time to time, at Cacao Docs's sole discretion.

Subscriptions and Cancellation: If you have purchased a subscription, you may cancel it at any time by: (a) visiting your Account Settings page on our website and following the cancellation instructions; or (b) emailing support@cacaodocs.com with the subject line "Cancel Subscription" and including your registered email address. Cancellation will take effect at the end of your current billing period, and you will retain access to paid features until that date. No partial refunds will be issued for the unused portion of a billing period unless required by applicable law or as set forth in our Refund Policy.

7. INTELLECTUAL PROPERTY

Subject to these Terms, Cacao Docs grants you a non-transferable, non-exclusive, revocable license (without the right to sublicense) to use the Service solely for your personal, non-commercial purposes.

You agree, represent and warrant, that your use of the Service, or any portion thereof, will be consistent with the foregoing license, covenants and restrictions and will neither infringe nor violate the rights of any other party or breach any contract or legal duty to any other parties. In addition, you agree that you will comply with all applicable laws, regulations and ordinances relating to the Service or your use of it, and you will be solely responsible for your own individual violations of any such laws.

You acknowledge that all the text, images, marks, logos, compilations (meaning the collection, arrangement and assembly of information), data, other content, software and materials displayed on the Service or used by Cacao Docs to operate the Service (including the Content and excluding any User Content (as defined in Section 5)) is proprietary to us or to the third parties.

Cacao Docs expressly reserves all rights, including all intellectual property rights, in all of the foregoing, and except as expressly permitted by these Terms, any use, redistribution, sale, decompilation, reverse engineering, disassembly, translation or other exploitation of them is strictly prohibited. The provision of the Service does not transfer to you or any third party any rights, title or interest in or to such intellectual property rights.

8. DISCLAIMERS OF WARRANTIES

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Cacao Docs AND ITS PARENT COMPANY, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS (COLLECTIVELY, THE "Cacao Docs PARTIES") EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

THE Cacao Docs PARTIES MAKE NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS; (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (III) THE RESULTS OBTAINED FROM THE USE OF THE SERVICE (INCLUDING ANY DATA, TRANSLATIONS, CONVERSIONS, OR EDITS) WILL BE ACCURATE, RELIABLE, OR COMPLETE; (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS; OR (V) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM Cacao Docs OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SERVICE IS AT YOUR SOLE RISK.

9. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE Cacao Docs PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF THE Cacao Docs PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF OR IN CONNECTION WITH: (I) YOUR USE OF OR INABILITY TO USE THE SERVICE; (II) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR USER CONTENT; (III) ANY THIRD-PARTY CONDUCT ON THE SERVICE; OR (IV) ANY OTHER MATTER RELATED TO THE SERVICE.

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF THE Cacao Docs PARTIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO Cacao Docs IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, THE LIABILITY OF THE Cacao Docs PARTIES SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

10. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Design Cacao LLC and its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, partners, and licensors (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

  • Your User Content or any material you upload, submit, or transmit through the Service
  • Your use or misuse of the Service
  • Your violation of these Terms or any applicable law, rule, or regulation
  • Your infringement or violation of any intellectual property, privacy, publicity, or other right of any third party
  • Any dispute between you and any third party arising from your use of the Service

Design Cacao LLC reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such event, you agree to cooperate with Design Cacao LLC in asserting any available defenses. Your indemnification obligations under this section shall survive the termination of these Terms and your use of the Service.

11. TERMINATION FOR CONVENIENCE

Cacao Docs may, at its sole discretion, discontinue or modify the Service, or terminate or suspend your access to all or any part of the Service, for any reason or no reason. The following notice provisions apply:

  • Paid subscribers: Cacao Docs will provide at least thirty (30) calendar days' prior written notice (via the email address associated with your Account) before terminating your access to paid features for convenience. You will continue to have access to paid features during the notice period and will receive a pro-rata refund for any prepaid fees covering the period after termination takes effect.
  • Free / unregistered users: Cacao Docs may terminate or suspend your access to free features of the Service immediately and without prior notice.
  • Termination for cause: Notwithstanding the above, Cacao Docs may terminate or suspend your access immediately and without notice if you breach these Terms, engage in fraudulent or illegal activity, or if required by law or a governmental authority.

Upon any termination, your right to use the Service will immediately cease. Sections that by their nature should survive termination shall survive, including but not limited to Sections 5 (User Content), 8 (Disclaimers of Warranties), 9 (Limitation of Liability), 10 (Indemnification), 14 (Arbitration and Class Action Waiver), and 15 (Governing Law).

Cacao Docs shall not be liable to you or any third party for any termination or suspension of your access to the Service carried out in accordance with this section.

12. OUTPUT DISCLAIMER

Cacao Docs provides PDF translation, conversion, editing, and other document-processing features as a convenience tool only. Cacao Docs DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY of any output produced by the Service, including but not limited to:

  • Translated documents — translations are generated using automated machine-translation technology and may contain errors, omissions, or inaccuracies. They should not be used as a substitute for professional human translation, particularly for legal, medical, financial, or regulatory documents.
  • Converted documents — file conversions (e.g., PDF to Word, PDF to Excel, image to PDF) may result in formatting differences, data loss, or layout changes compared to the original document.
  • Edited documents — edits, annotations, merges, compressions, or other modifications performed through the Service may not produce results identical to what professional desktop software would produce.

THE SERVICE IS PROVIDED FOR CONVENIENCE ONLY. You are solely responsible for reviewing, verifying, and validating all outputs before relying on them for any purpose. Cacao Docs expressly disclaims all liability arising from your reliance on any output produced by the Service.

13. REFUND POLICY

Please refer to our Refund Policy for detailed information about refunds and cancellations. In summary:

  • Purchases are generally non-refundable unless required by applicable law
  • You may be eligible for a refund if you experience technical issues with the product
  • To request a refund, contact us via email at support@cacaodocs.com or through our support chat within 30 days of purchase
  • EU residents have additional rights under applicable law

14. ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Agreement to Arbitrate: You and Cacao Docs agree that any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Service (collectively, "Disputes") will be resolved exclusively through final and binding arbitration, rather than in court, except that either party may bring individual claims in small claims court if such claims qualify.

Arbitration Rules and Forum: Any arbitration will be administered by JAMS under its Comprehensive Arbitration Rules and Procedures ("JAMS Rules"), as modified by this Section, or alternatively by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, at the election of the claimant. The JAMS Rules are available at www.jamsadr.com. The AAA Rules are available at www.adr.org. If JAMS and AAA are both unavailable, the parties shall agree on an alternative arbitral forum; if they cannot agree, either party may ask a court of competent jurisdiction in the State of Delaware to appoint an arbitrator.

Location: Unless the parties agree otherwise, all arbitration proceedings shall be conducted in Dover, Delaware, or at the claimant's election, via telephone or video conference. If an in-person hearing is required and you reside outside of Delaware, Cacao Docs will pay your reasonable travel expenses to and from Dover, Delaware, for the arbitration hearing, subject to the arbitrator's discretion.

Arbitrator's Authority: The arbitrator shall have exclusive authority to resolve any Dispute, including questions of arbitrability. The arbitrator may grant any remedy that would be available in court, including injunctive or declaratory relief, but only to the extent necessary to satisfy the individual claim. Any award rendered by the arbitrator shall be final, binding, and enforceable in any court of competent jurisdiction.

CLASS ACTION WAIVER: YOU AND Cacao Docs EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU AND Cacao Docs EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason, or that an arbitration can proceed on a class basis, then the arbitration provision set forth above shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate Disputes.

JURY TRIAL WAIVER: TO THE EXTENT PERMITTED BY LAW, YOU AND Cacao Docs EACH WAIVE THE RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY DISPUTE.

Opt-Out: You may opt out of this arbitration provision by sending written notice to Cacao Docs at support@cacaodocs.com within thirty (30) days of your first use of the Service. Your notice must include your full name, mailing address, Account information (if applicable), and a clear statement that you wish to opt out of this arbitration agreement. If you opt out, the Governing Law and jurisdiction provisions in Section 15 shall apply.

Survival: This arbitration agreement shall survive the termination of these Terms and your use of the Service.

15. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. To the extent that arbitration as described in Section 14 does not apply, you agree that any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the state or federal courts located in the State of Delaware, and you hereby consent to the personal jurisdiction and venue of such courts.

16. CONTACT

If you have any questions about these Terms, please contact us at support@cacaodocs.com.

Last Updated: February 16, 2026

Terms and Conditions of Use - Cacao Docs