Frequently Asked Questions

Cacao Docs handles over 25 different file formats, and we're constantly expanding our compatibility. The most commonly used formats include PDF, Word documents (DOCX), image files like JPG and PNG, Excel spreadsheets (XLSX), PowerPoint presentations (PPTX), EPUB e-books, SVG graphics, HTML web files, and DXF technical drawings.

Electronic signatures created through Cacao Docs are legally recognized in most jurisdictions. In the US, laws like the ESIGN Act and Uniform Electronic Transactions Act validate electronic signatures as legally binding. The EU's eIDAS regulation provides similar legal framework, treating electronic signatures with the same validity as traditional handwritten ones. We recommend verifying your local regulations, as legal requirements may differ between countries.

Cacao Docs serves as a complete online solution for document management and file processing. Our platform offers extensive functionality including document editing, format conversion, file merging, size compression, electronic signing, OCR technology for scanned materials, and many other features. We're committed to providing a unified platform that streamlines your workflow, which is why we constantly develop and add new capabilities to address your changing requirements.

Translation functionality is not currently available within Cacao Docs. However, we're actively working on several major improvements, and translation tools are among our top development priorities. We appreciate your understanding as we work to deliver this feature — we're confident the final result will exceed expectations!

Currently, Cacao Docs provides electronic signature functionality only. The key difference is this: electronic signatures offer a simple way to show document approval through drawings, marks, or clicks. Digital signatures, however, use cryptographic technology for enhanced security and identity verification. Cacao Docs focuses on electronic signatures for ease of use and broad compatibility.

Cacao Docs operates entirely through your web browser, eliminating the need for software downloads or installations. This cloud-based approach means you can handle your files without software management concerns or update requirements. Simply ensure you have internet connectivity to access our document processing capabilities quickly and seamlessly.

Because Cacao Docs runs entirely online, it functions perfectly across all platforms and devices, including Windows PCs, Mac computers, Linux systems, iPhones, iPads, and Android devices. Any modern web browser can access our full range of services regardless of your operating system.

Cacao Docs offers an extensive toolkit that continues to grow with regular additions: Transform documents between formats including Word, Excel, PowerPoint, PDF, and others; Modify PDF content by editing text and images, inserting shapes, and adding annotations; Reduce file sizes through compression while preserving document quality; Combine multiple PDFs or divide large documents into smaller files; Apply electronic signatures for professional document completion; Secure PDFs with password protection; Generate brief summaries from extensive documents; and use OCR technology to make scanned documents searchable and editable.

Access your Cacao Docs account settings or profile area after logging in to modify your email address or password. You can update both your email and create a new password from this section. For security reasons, you may need to confirm your existing password before implementing any changes.

Your document storage allowance varies based on your chosen subscription level. Free tier users receive basic storage allocation, while premium members get significantly expanded storage capacity. Check your account dashboard to view current usage and available limits. Consider upgrading your plan if you require additional storage space.

If you can't recall which email address is linked to your Cacao Docs account, reach out to our support team at support@cacaodocs.com. Provide any details that could help us identify your account, such as your full name, when you registered, or subscription payment details if applicable.

Absolutely! Your Cacao Docs account works across multiple devices including desktop computers, tablets, and mobile phones. Simply sign in using your login credentials from any internet-connected device. Your files and preferences sync automatically across all devices, enabling seamless work regardless of location.

Contact our customer service team by sending an email to support@cacaodocs.com. We generally respond within 24 hours on business days. If your matter is time-sensitive, add "Urgent" to your email subject line, and we'll handle your request with priority attention.

Use the "Forgot Password" link found on our login page if you can't remember your password. Enter your email address to receive a password reset message. Look for this email in your inbox and spam folder, then follow the provided instructions to set up a new password. The reset link remains active for 24 hours.

This message indicates you've previously established a Cacao Docs account with that email address. Try signing in with those credentials, or use the "Forgot Password" feature to reset your login information. If problems continue, contact our support team for additional help.

Send an email to support@cacaodocs.com with "Account Deletion Request" as the subject line to delete your Cacao Docs account permanently. Include your registered email in the message. Remember that account deletion cannot be undone and will permanently remove all saved documents and account information. Download any important files before submitting your deletion request.

Access your Cacao Docs account and navigate to billing or payment settings to update your payment information. You can add new credit cards, modify existing payment details, or select a different preferred payment method. Updates will take effect with your next billing cycle. Contact our support team if you experience any difficulties during the update process.

Cacao Docs uses a subscription-based pricing structure with multiple plans designed for different user needs. We offer both monthly and yearly subscription options, with annual plans generally providing better cost savings. While basic features are available in our free tier, premium subscriptions provide access to Cacao Docs's complete feature set including advanced editing tools, unlimited file conversions, and priority customer support.

Your invoices are available through your Cacao Docs account dashboard. Go to the billing or transaction history area to view all previous invoices. You can download each invoice as a PDF document for your financial records. If you need help finding your invoices, contact our support team at support@cacaodocs.com for assistance.

Contact our support team in the chat (bottom right) or at the email support@cacaodocs.com to request a refund. Our team reviews refund requests within 5-7 business days. Purchases are generally final sales, but you may qualify for our satisfaction guarantee program if you experience technical issues. EU residents have additional rights under applicable law.

Sign into your account and find your subscription settings or billing area to cancel your Cacao Docs subscription. Look for the "Cancel Subscription" button and follow the cancellation steps. You can also email our support team at support@cacaodocs.com for cancellation assistance. Your premium access will continue until your current billing period expires.

Sign into your Cacao Docs account and access your subscription settings to change from monthly to annual billing. Choose the yearly plan option and complete the upgrade steps. The change activates immediately, and you'll be billed the prorated difference for the annual subscription. Yearly plans usually provide substantial savings compared to monthly payments.

Your payment security is our top priority. Cacao Docs employs industry-leading security protocols to safeguard your financial information. We work with reputable payment processors that meet PCI DSS (Payment Card Industry Data Security Standard) compliance requirements. Your payment information is encrypted during transmission and never stored on our systems. All financial transactions use secure, encrypted channels, and we implement tokenization to protect your card data for subscription payments.

When file processing halts at 70% or appears frozen, try these troubleshooting approaches: Reload your browser and attempt the process again. Verify your internet connection is stable. Confirm your file size meets our requirements (usually 100MB maximum for most functions). Try a different browser or clear your current browser's cache. If problems persist, your file might be damaged or contain complex formatting requiring extended processing time. Contact our support team at support@cacaodocs.com with your file type and size details for specialized assistance.

OCR (Optical Character Recognition) functions by analyzing text images and converting them to editable format through pattern and shape recognition. Several factors can impact OCR performance: Image clarity and resolution - unclear or low-quality images yield poor results. Typography - decorative or unusual fonts may not be accurately identified. Document state - tilted, rotated, or damaged files can decrease accuracy. Visual interference - complex backgrounds or watermarks can disrupt text recognition. Handwritten content presents particular challenges for OCR systems. For optimal results, use high-resolution, well-illuminated scans with standard, clear typefaces.

Yes, Cacao Docs offers document sharing features for collaborative projects. You can design fillable PDF forms and distribute them using secure sharing links. People can complete these forms without requiring their own Cacao Docs accounts. You can manage access settings, set link expiration times, and monitor form responses. All shared files maintain identical security standards as your personal Cacao Docs documents. Find sharing options in your document management area to share files.

Your files are housed on protected, encrypted servers within certified data facilities that maintain rigorous access controls. All documents receive encryption both during transfer and while stored using AES-256 encryption standards. We keep multiple backup copies to ensure data reliability and accessibility. Files are automatically removed from our servers after processing unless you save them to your account. You maintain complete control over your data and can remove your files whenever desired.

When working with password-protected PDFs, you'll need to enter the password during file upload. Cacao Docs will request the password when you select a secured file. After entering the correct password, you can edit, convert, or process the document as usual. Without the password, Cacao Docs cannot access the protected content. We maintain strict respect for document security and will not attempt to bypass password protection without proper authorization.

If you encounter download problems, try these troubleshooting steps: Verify your internet connection and retry the download. Turn off ad blockers or browser extensions that might block downloads. Delete your browser cache and cookies. Use a different browser or try incognito/private browsing. Make sure you have adequate storage space on your device. If your download link has expired, you may need to reprocess your file. For ongoing issues, contact our support team for direct help or alternative download options.

Cacao Docs accommodates many languages, though certain restrictions may occur: OCR (Optical Character Recognition) performs optimally with Latin alphabet systems and may show reduced precision with complex writing systems or handwritten content. Languages reading right-to-left (Arabic, Hebrew) and Asian character systems (Chinese, Japanese, Korean) may need specialized handling and could take longer to process. Font compatibility issues might impact how converted documents appear in certain languages. For optimal results with non-Latin scripts, use documents with standard, legible fonts.

Absolutely, Cacao Docs implements comprehensive security protocols to protect users and their files: Regulatory Compliance: Cacao Docs adheres to GDPR guidelines ensuring responsible data handling with your explicit consent. SSL Protection: All files receive SSL (Secure Sockets Layer) encryption during upload and processing to block unauthorized access. Server Security: Your information is protected with advanced encryption, making it unreadable even during security breaches. AES-256 Encryption: This standard encrypts data so only authorized users can access it. Secure Login: Google OAuth2 lets users control app permissions safely without revealing passwords. JWT ensures secure user data transmission without server-side session storage. Access Management: RBAC (Role-Based Access Control) manages resource and action access based on user roles for enhanced protection. Network Security: Firewall and DDoS protection defend against cyber attacks. Cacao Docs is also validated as secure by Google Safe Browsing, which continuously monitors for dangerous websites and downloads.